Accessibility Statement for Waste Collection West Kensington Services

This accessibility statement explains how people can use and access information about Waste Collection West Kensington, including our online content, customer support, and service information. We want everyone in the West Kensington area to be able to find out about waste collection days, recycling guidance, and related services in a way that is clear, usable, and inclusive.

Our aim is for customers, residents, and businesses in West Kensington to access waste collection information without facing unnecessary barriers. This includes people who use assistive technologies, people with visual, hearing, cognitive, or motor impairments, and anyone who prefers a simpler or alternative way of accessing information.

Our commitment to accessibility and WCAG 2.1 AA

We are working to meet the Web Content Accessibility Guidelines version 2.1, level AA. These internationally recognised guidelines explain how to make web content more accessible and user friendly for everyone. Applying WCAG 2.1 AA to our information on Waste Collection West Kensington means that we focus on making content perceivable, operable, understandable, and robust.

We regularly review our pages and online information relating to waste collection and recycling to identify issues and make improvements. Where we identify barriers, we plan fixes as part of our ongoing development and content updates, prioritising changes that have the greatest impact on accessibility.

Screen-reader and assistive technology support

We design the content for Waste Collection West Kensington so that it can be read by common screen-reader software. We aim to use clear headings, logical reading order, and meaningful text for controls and key information about collection times, service changes, and waste disposal guidance.

Our intention is that people using screen readers can navigate through sections about household collections, commercial waste, recycling instructions, and contact details without confusion. We avoid relying on images alone to convey important information and we provide text equivalents wherever possible.

Keyboard navigation and interaction

Many people access information on Waste Collection West Kensington using only a keyboard or alternative input devices. We therefore aim to ensure that all interactive elements, such as forms, buttons, and navigation controls, can be reached and used without a mouse.

Keyboard focus is designed to move in a logical order through menus and key sections, so that users can quickly find information such as collection schedules, accepted materials, and any changes to waste collection services. We also work to ensure that keyboard focus is visible, predictable, and does not trap the user within any part of a page.

Content clarity and readability

We aim to write in clear, straightforward language, especially when explaining how waste collection works in West Kensington, what items can be recycled, and how to arrange special collections. We avoid unnecessary jargon and try to break up longer sections into shorter paragraphs with descriptive headings so that content is easier to scan and understand.

Where possible, we use consistent layouts, predictable patterns, and clear labels. This benefits everyone, and in particular supports users with cognitive or learning disabilities and users who may be reading in a second language.

Ongoing improvements and known limitations

We are continually working to improve the accessibility of our information about Waste Collection West Kensington. Some older content or documents may not yet fully meet WCAG 2.1 AA standards, and certain complex information may still be more challenging to access with assistive technologies. When we identify such issues, we aim to improve or replace the content as soon as is practical.

We welcome feedback from residents and service users in West Kensington, as your experience helps us understand where we can make further improvements. Accessibility is an ongoing commitment rather than a single project.

Contact for accessibility help and requests

If you experience any difficulty accessing information about Waste Collection West Kensington, or if you need this information in an alternative format, you can contact our team. Tell us what information you need and the format you require, such as large print, an accessible PDF, easy read, audio description, or another adjustment.

To request support or to report an accessibility problem, please contact our customer service team by phone or email. When you contact us, it is helpful if you can describe the accessibility issue, the page or content you were using, and the technology or device you use, so that we can investigate and respond effectively.

We aim to respond to accessibility enquiries promptly, and we will work with you to provide the information you need about waste collection, recycling, and related services in West Kensington in a format that is accessible to you wherever reasonably possible.